Privacy Statement (US)

Privacy Statement

Sweetgrass Pharmacy and Compounding (“we,” “us,” or “our”) is committed to safeguarding your privacy and ensuring a positive experience on our websites, mobile applications, and through all interactions with our services. Terms not defined in this Privacy Statement will have the meanings ascribed to them in our Terms of Service.

This Privacy Statement applies to all our digital and physical interactions, including our websites, mobile applications, services, and any applications or features that link to or reference this Privacy Statement. This includes interactions with us on social media, responses to advertising or marketing materials, and offline interactions, such as visits to our pharmacy or contact with our representatives at events. This Statement outlines how we collect, use, and protect your personal information, and it describes your choices regarding collection, use, access, and correction of your personal information.

Our privacy practices comply with applicable laws of the locations where we operate, so certain regional-specific terms may apply. For users located in the United States, please refer to our US State Privacy Notice and Consumer Health Data Privacy Notice for additional information on how your data is processed and your rights under US state privacy law.

By using our Services, you accept the terms of this Privacy Statement. If you do not agree with these terms, please do not use our Services. If you are using our Services on behalf of another person or entity, you confirm that you are authorized to act on their behalf and acknowledge the privacy practices outlined here. If you have questions, please contact us before proceeding with our Services.

Collection of Personal Information

We gather two main types of information: personal information and non-personal information.

  • Personal Information includes details that identify or may be used to identify you, such as your name, address, email, phone number, account login information, and health-related data such as medical history. We collect this information for various purposes, such as account creation, order processing, communications, customer service, and service personalization.

  • Non-Personal Information is anonymized or aggregated data that cannot be used to identify you individually.

We collect personal information in various ways, including when you provide it directly, when you interact with our Services, and through data from affiliates or third-party sources in compliance with applicable laws. This data helps us improve service accuracy and personalization.

Use of Personal Information

Primarily, we use your personal information to provide, enhance, and maintain our Services. Additional purposes include fulfilling orders, processing transactions, customizing experiences, conducting research, protecting against fraud, and complying with legal obligations.

Access to and Accuracy of Personal Information

We aim to keep your information accurate and up to date. You can access and update your information by logging into your account or contacting us directly. We respond to requests to access or correct personal data in a timely manner, as required by law.

Sharing of Personal Information

We do not sell your personal information. However, we may share it with third-party service providers, business partners, or affiliates for purposes such as data analysis, order fulfillment, customer support, or marketing. When required by law, we may also share personal information with government authorities or during legal processes.

Security of Personal Information

We take reasonable steps to secure the information you entrust to us, implementing technical and administrative measures to protect it against unauthorized access. Despite these efforts, no security system is completely foolproof, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your password and account information.

Transfer, Processing, and Storage of Personal Information

Your information may be transferred between Sweetgrass Pharmacy locations or to third-party providers in various locations, adhering to this Privacy Statement and relevant data protection laws.

Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined here or as required by law.

Patient Data for Practitioners

If you are a patient receiving services through a Practitioner, your use of our Services will be governed by both this Privacy Statement and the privacy policies of your Practitioner. Practitioners are responsible for complying with applicable laws regarding patient data.

Use of Cookies and Other Web Technologies

Sweetgrass Pharmacy uses cookies and similar technologies to improve your online experience. These tools help us analyze site usage and personalize content. You may adjust cookie preferences or opt out of personalized advertising by following browser settings and third-party opt-out tools.

Communication Preferences

You may manage your communication preferences by updating your account settings or contacting us. Opting out of promotional emails does not affect essential service communications.

Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children without parental consent. If we become aware of such data collection, we will take steps to delete it.

If you have any questions about this Privacy Statement, please contact us directly.

How to Contact Us

We value your opinions. Should you have questions or comments directly pertaining to this Privacy Statement, please contact us at:

Email: carolinapark@sweetgrasspharmacy.com

Phone: 843-800-7007

Mail: Attn: Privacy Statement 

3485 Park Ave Blvd. 

Mount Pleasant, SC 29466

Changes to Our Privacy Statement

We reserve the right to amend this Privacy Statement from time to time. If we amend this Privacy Statement, we will post the updated Privacy Statement on the website and update the Privacy Statement’s effective date. You acknowledge and understand that you should visit this pages periodically to be aware of and review any such revisions. By continuing to use our Services after such revisions are in effect, you are acknowledging that you have read and understand the revisions.

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